Refund Policy

Refund Policy

This Refund Policy applies to all subscription plans purchased on ReplyJet (replyjet.in). Please read this carefully before subscribing. By completing a purchase, you acknowledge that you have read and agreed to this policy.

1. Understanding Our Cost Structure

ReplyJet is powered by third-party AI services to generate review replies and other intelligent features. Every AI interaction incurs a real cost on our end — immediately and per use. These costs are non-recoverable once incurred, regardless of how briefly you used the Service.

For this reason, our refund policy is usage-based, not time-based. The moment you use any AI-powered feature, the underlying cost has already been borne by us on your behalf.

2. General No-Refund Policy

All subscription payments are non-refundable once the subscription has been activated, subject only to the limited exceptions listed in Section 4 below.

This applies regardless of:

• How many days into the billing cycle you are
• How frequently or infrequently you used the Service
• Whether you forgot to cancel before the renewal date
• A change in your business needs or circumstances
• Dissatisfaction with AI-generated content quality

3. Why We Cannot Offer Usage-Based Refunds

When you use ReplyJet, the following costs are incurred by us on the same day:

• AI API costs: Every review reply generated, every AI suggestion fetched — these are billed to us in real time by our AI providers
• Google API processing: Fetching and syncing your reviews involves compute and API quota costs
• Infrastructure costs: Server, storage, and bandwidth used from your first login

A subscriber who uses the Service for even 1 day may consume a disproportionate portion of the AI credits allocated for their plan. Issuing a refund in such cases would result in a direct financial loss for us with no way to recover those third-party costs.

4. Limited Refund Exceptions

A refund may be considered only in the following exceptional circumstances:

a) Duplicate Payment

If your account was charged more than once for the same billing period due to a technical error, we will refund the duplicate charge in full within 7 business days of verification.

b) Service Not Activated

If you were charged but your account was never activated and you have not used any feature of the Service, you may request a refund within 48 hours of payment. Requests after 48 hours will not be entertained.

c) Extended Downtime

If ReplyJet experiences a verified, unplanned outage of more than 72 continuous hours during your active subscription period that prevents you from using the Service entirely, you may be eligible for a pro-rata credit (not refund) for the affected days. Credits are applied to your next billing cycle.

d) Payment Gateway Error

If your bank or payment gateway confirms a charge error where your account was debited but no subscription was created, we will resolve it within 5–7 business days upon receiving written confirmation from your bank.

5. No Refund on AI Usage

There are absolutely no refunds once any of the following actions have been performed on your account:

• Viewing AI-generated reply suggestions (even if not published)
• Generating or requesting any AI content
• Syncing or fetching Google reviews through our platform
• Publishing a Google Post or reply via ReplyJet
• Logging into the dashboard and accessing any paid feature

The above actions confirm that you have received value from the Service and that AI costs have already been incurred on your behalf.

6. Subscription Cancellations

• You may cancel your subscription at any time from your account settings
• Cancellation stops future renewals — it does not trigger a refund for the current billing period
• You will continue to have access to your paid plan until the end of the current billing cycle
• After the billing cycle ends, your account will move to the Free plan (if available) — your data is not deleted immediately

7. Auto-Renewal & Missed Cancellations

• All paid plans auto-renew at the end of each billing cycle
• A renewal reminder email is sent 3 days before your renewal date to the email address on your account
• It is your responsibility to cancel before the renewal date if you do not wish to continue
• Refunds will not be issued for auto-renewal charges where you failed to cancel in time, unless you fall under Section 4 exceptions
• Please ensure your registered email is active and check your spam/promotions folder for renewal notices

8. Annual / Lifetime Plans

• Annual plans are non-refundable after 48 hours of purchase, even if unused, due to the discounted pricing offered
• Lifetime plans are strictly non-refundable under any circumstances once purchased
• If you are unsure, we recommend starting with a monthly plan before committing to annual or lifetime billing

9. Chargebacks & Disputes

If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to:

• Immediately suspend or terminate your account
• Dispute the chargeback with documented proof of service delivery
• Permanently ban your email and payment method from future use of ReplyJet

We strongly encourage you to contact us first at support@replyjet.in before raising a dispute — most issues can be resolved quickly and amicably.

10. How to Request a Refund

If you believe you qualify for a refund under Section 4, follow these steps:

1. Email us at support@replyjet.in with subject line: "Refund Request – [Your Registered Email]"
2. Include your account email, date of payment, transaction ID, and reason for the request
3. We will respond within 3 business days with our decision
4. If approved, refunds are processed within 7–10 business days to your original payment method

Refund requests submitted more than 7 days after the payment date will not be considered, except in cases of duplicate or erroneous charges.

11. Free Plan Users

The Free plan is provided at no charge. There are no payments and therefore no refunds applicable to Free plan users.

12. Consumer Rights — Indian Law

This policy is designed in compliance with the Consumer Protection Act, 2019 and applicable Indian law. We believe this policy is fair given the nature of our AI-powered Service. If you have a genuine grievance, please reach out to us before escalating to consumer forums — we are committed to resolving issues in good faith.

13. Policy Changes

We reserve the right to update this Refund Policy at any time. Changes will be communicated via email and updated on this page. The policy in effect at the time of your payment applies to that transaction.

14. Contact Us

For refund-related queries, write to us at:

ReplyJet Billing Support
Email: support@replyjet.in
Response time: Within 3 business days
Website: replyjet.in